Sign On First – This indicates that the Till needs somebody to Sign On with their Key or Number Code in order to perform the operation. If you have a Key on the Till already, try removing and replacing, the system should show “Clerk Signed Off” when the Key is removed, and should show the Key Name when it is placed back on.
Reg Mode Only – The operation that you are trying to perform can only be performed in Registration Mode (Sales Mode). Press Home followed by Sales to return to Sales mode.
Misoperation – The sequence in which you are pressing buttons is incorrect; this can relate to multiple issues, so if the correct process is not immediately apparent, please get in touch.
Close Drawer – The Till believes that the Cash Drawer is open and will not allow you to continue with further operations until it is closed. If the Drawer is closed, try opening through a No Sale and closing again.
Zero Price – The Product that you are trying to register does not have a price allocated and does not have the “Enable Zero Price” setting enabled.
Inhibit Open Amt – You are trying to override the standard price on a Product, but the “Open PLU” setting has not been enabled.
Multiple Refunds Inhibited – The System will only allow one transaction to be Refunded before you have to return to Sales Mode. This is in place to prevent people from staying in Refund Mode and accidentally processing a further Refund instead of a Sale. To return to Sales Mode, press Home and go back into Sales. You will see the word “Refund” at the top of the screen change back to “Reg”.
Check Already Open – You are trying to open a Table that you already have open.
Check No. Busy – The System believes that the Table that you are trying to access is open and in use on another Till. Check all Tills with all available Keys to make sure it is definitely not open elsewhere.
Clerk is Busy – The System believes that the Clerk you are trying to sign on as is signed on and in use on another Till. Try signing on as that Clerk on all Tills to see if it is stuck in a transaction elsewhere.
Invalid iButton – The Key that you are trying to Sign On with has not been linked to a Clerk. To assign the Key, sign on as a Manager, press Home, Programming, Program 3, Clerk, Clerk iButton, find the Clerk you want to assign the Key to and open the details- When you are on the screen that shows “iButton Number Set/Not Set”, take your Manager’s Key off and place the Clerk’s Key on. You should see a number enter itself into the text bar near the bottom, and the text should change to “iButton Number Set”. Press the X in the bottom right to close out of Program 3, take the Clerk Key off and put back on to check that it signs on as expected.
Invalid MagCard – The Card that you have swiped has not been linked to a Clerk or Customer.
Finalise Sale – The System will not allow you to continue with further processes until the Sale has been Finalised. Press Payment followed by Cash to close the Sale.
Wrong Mode – You were previously signed on in a different Mode; if you can remember what you were doing previously then go back to that mode and try signing on again, otherwise try signing on in the Report Menu and Manager Menu, and finally in Refund Mode.
Compulsory Check – The System requires that you assign a Table Number to the Transaction.
Not Clocked In – You have a Time & Attendance function in place that requires Clerks to Clock In before they are able to process Sales. You should have Clock In and Clock Out buttons available.
Already Clocked In – The Clerk who is trying to Clock In has already Clocked In or was not previously Clocked Out. This will be down to Manager’s discretion as to whether they would prefer them to Clock Out and back In, or to simply remain Clocked In.
No Tracking Master – The Till that you are on is unable to see the Check Tracking Master (Usually Till 1) on the Network so is unable to get Clerk and Table information from it. Firstly, check that all Tills are turned on, then press Home, Manager, Additional Functions, Inline Functions, and press OK on IRC Initialise. Return to Sales Mode and try again.
No Answer Till #, Retry? – The Till that you are on cannot see the Till Number stated in the error message. Check that all Tills are turned on, then press Yes to Retry. If this is still showing the same Error then leave the Key on the Till and Check that all cables in your Network Hub have a light against them; if there is a cable without a light, then remove and reconnect. If the light remains off, remove the cable and connect to a different port. If there is still no light, follow the cable back to the Till and remove and reconnect from here. Again, press Yes to Retry.
Please Check Receipt Printer, Retry? – The Till has been unable to find the Receipt Printer. If the Printer will not turn on, check the Power Cable; there is a rectangular PSU halfway down the cable with a thicker Kettle Lead connected to it- This has likely come loose, so just try pushing this firmly into the PSU (also check that you are not confusing the Printer Power Supply with the Till’s, as they are relatively similar). If the printer is on, check that the Serial Cable (cable with a screw either side) has not come loose from the back of the printer or the underside of the Till.
Please Check KP, Kitchen #, Retry? – The Till has been unable to find the Kitchen Printer on the Network. As above, check that the printer is turned on and check the Power Cable if not. The Kitchen Printer likely will not have a Serial Cable connection as the Receipt Printers would, and instead uses a Network Cable which is connected to the Back. Try unclipping this Network Cable from the Back of the Printer and reconnecting, and then follow the network cable back to the network hub and check that there is a light against it. If not, remove and reconnect the cable, and if still no light then remove and try in a different port.
EFT Application Not Running – The
Application that your Card Machine relies on to work is not running in the
Background. Please restart the EPOS terminal.
Trouble Sending Sale to PDQ, Please Check Cables etc – The Till was unable to send the details of the Transaction to the Card Machine. On the Card Machine press F4, enter the Password and press Enter, and press F1 for Standalone Mode Off- You should then see “Till Mode On” so press Cancel and the Card Machine will reset. When you see “Payment Sense” back on the screen, it should be ready to use. If this still does not work, check that the network icon is green. If this is white, then check that the network cable is connected to the back of the base and that there is a light against the cable in the network hub.
Too Many Checks – There are too many Open Tables. The System should be able to cope with as many tables as you would reasonably need (about 150), so likely you have multiple Tables that have had items voided from them but have not been fully closed. Press View Tables and open any that show a value of £0.00, and press Payment followed by Cash to finalise.
No Check Open – The operation you are trying to perform requires a Table Number to be assigned to the transaction.