No response from terminals

No response from terminals

If the error message "No response from terminal #" appears, please follow the below steps.

  1. Reconnect. Press YES to retry to connect, if this error instantly returns then the EPOS terminals aren't communicating correctly.
  2. Disconnect. Press NO to stop it retrying then press YES to disconnect the terminal.
  3. Check EPOS terminals.
    1. Powered on. Check to make sure no one has unplugged one of your EPOS terminals. If one appears to be off, make sure that it is plugged in and powered on.
    2. Network cables. Ensure that all ethernet cables are fully connected to each EPOS terminal. This is located under the screen and should be visible without lifting the terminal up. 
  4. Check your network equipment
    1. Powered on. Check to make sure no one has unplugged your network switches. If these appear to be off, make sure that they are plugged in and powered on.
    2. Restart your Network Equipment. Unplug the power from your network switches, wait a full 30 seconds and then plug the power back in. After your equipment turns on, wait another 30 seconds before attempting to connect again.
  5. Test Connection. 
    1. Sign on as a Manager on any EPOS Terminal
    2. Navigate to the Home screen by pressing the Home button located on the bottom left
    3. Press the Manager button
    4. Press Additional Functions
    5. Press Inline Functions
    6. Press OK on IRC Initialise
You will see a number in the bracket "Initialising IRC (#)", this states how many EPOS terminals this till system can see. If you have 3 EPOS terminals and you can see "Initialising IRC (3)" then everything has been reconnected successfully. You can discard any information that prints out at this point.