PDQ machine not working

PDQ machine not working

If you are unable to process any transactions on your Credit Card machine, please follow the below steps.

Instructions
  1. Ensure that the PDQ machine has power and that the dock is connected to the power mains.
  2. Restart the EPOS terminal that is connected to the PDQ machine and retry to process a transaction.
If the EPOS terminals is unable to communicate to the PDQ machine , then you can reprogram your credit card terminals to work in standalone mode.  
This means they work without your EPOS terminal, so you can continue to accept card payments by manually entering the transaction value onto the terminal.

To switch PDQ machines to standalone mode
  1. From the home screen (Paymentsense logo showing), press the F4 button
  2. Enter the supervisor password (default is 123456 or 01483) and press ENTER
  3. Press F4 to turn Standalone Mode on
  4. Press the Cancel button to back out of the menu, and the terminal will restart in standalone mode.
You will now be able to accept card payments by manually entering the transaction value onto the terminal.

Should you continue to have issues with your Credit Card terminal, contact Paymentsense directly on 0800 103 2959