Unable to open table

Unable to open table

Error: Check No Busy


Check Number Busy, abbreviated to "Check No Busy" is displayed when the table is locked on another device or if the table wasn't held correctly due to network interference or an unexpected shutdown.

Before following the below instructions, you must try to open the same table number on all other tills, handhelds and PDQ machines first. Performing a busy reset whilst the table is in operation on another device may lead to corruption.

To release a busy table, you will need to perform a busy reset.

Instructions
  1. Sign on as a Manager
  2. Navigate to the Home screen by pressing the Home button located on the bottom left
  3. Press the Manager button
  4. Press Additional Functions
  5. Press Inline Functions
  6. Select Check Busy Reset and press OK
  7. Enter the table number that is currently set to busy and press ENTER
  8. Navigate back to home by pressing the Home button located on the bottom left
  9. Press Sales Mode and attempt to reopen the table.

If the above didn't work, repeat the above steps but select Table Busy Reset on step 6.


Error: Wrong Mode

This message is displayed if the table was open in either Training Mode or Refund Mode. You will need to reopen the table in the same mode then finalise the transaction.

Instructions - Training Mode
  1. Sign on using your Training key or code
  2. Open the table number you were unable to open
    1. If the error Wrong Mode appears again, follow Instructions - Training Mode below
    2. If the table opens the table number will be visible on the top right of the screen.
  3. Press Payment
  4. Then press Cash
  5. Sign off so you are no longer on Training Mode
  6. Sign on as normal and attempt to reopen the table.
 
Instructions - Refund Mode
  1. Sign on as a Manager
  2. Navigate to the Home screen by pressing the Home button located on the bottom left
  3. Press the Manager button
  4. Press Additional Functions
  5. Press Inline Functions


Error: No Check Master

This message is displayed if the EPOS terminal you are on can not see the master terminal that is holding all the table information. This is likely to be either a network issue or an issue with the master terminal itself.

Instructions
  1. Check EPOS terminals.
    1. Powered on. Check to make sure no one has unplugged one of your EPOS terminals. If one appears to be off, make sure that it is plugged in and powered on.
    2. Network cables. Ensure that all ethernet cables are fully connected to each EPOS terminal. This is located under the screen and should be visible without lifting the terminal up. 
  2. Check your network equipment
    1. Powered on. Check to make sure no one has unplugged your network switches. If these appear to be off, make sure that they are plugged in and powered on.
    2. Restart your Network Equipment. Unplug the power from your network switches, wait a full 30 seconds and then plug the power back in. After your equipment turns on, wait another 30 seconds before attempting to connect again.
  3. Test Connection. 
    1. Sign on as a Manager on any EPOS Terminal
    2. Navigate to the Home screen by pressing the Home button located on the bottom left
    3. Press the Manager button
    4. Press Additional Functions
    5. Press Inline Functions
    6. Press OK on IRC Initialise

You will see a number in the bracket "Initialising IRC (#)", this states how many EPOS terminals this till system can see. If you have 3 EPOS terminals and you can see "Initialising IRC (3)" then everything has been reconnected successfully. You can discard any information that prints out at this point.

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